Returns & Refund Policy

Last Updated: [Insert Date]

At SKRT Shop, we want you to be fully satisfied with your purchase. This Returns & Refund Policy explains how returns, exchanges, and refunds work for orders placed on skrtshop.com.

1. Return Eligibility

We accept returns if:

• The item is unused, unworn, and in its original packaging.

• The return request is made within 14 days of receiving the order.

Items that do NOT qualify for returns:

• Used, worn, or washed items

• Items without original packaging or tags

• Sale or clearance items (final sale)

2. Return Process

To start a return, please contact us at:

📧 support@skrtshop.com

Provide the following details:

• Order number

• Reason for return

• Photos (if applicable)

Once approved, we will send instructions for returning your item.

3. Return Shipping Costs

• Customers are responsible for the cost of return shipping.

• We recommend using a trackable shipping method, as we are not responsible for lost return packages.

4. Refunds

Once your returned item is received and inspected:

• We will notify you by email.

• Approved refunds will be processed to your original payment method within 5–7 business days.

Shipping fees are non-refundable.

5. Exchanges

We offer exchanges only if:

• The item is defective

• The size received is incorrect

• The product arrives damaged

Contact us within 48 hours with photos, and we will arrange a replacement at no extra cost.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

• Order number

• Clear photos of the issue

We will provide a replacement or a full refund.

7. Order Cancellations

Orders can be canceled within 12 hours of purchase.
Once your order is processed or shipped, it cannot be canceled.

8. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Worn clothing

• Underwear or inner clothing (if applicable)

• Items clearly used or damaged by the customer